Refund Policy

Why We Don't Offer Refunds

Our guides are digital products - PDF files that are delivered to you immediately after your payment is confirmed. Unlike physical goods, a digital file cannot be "returned" once it has been received. The full content of the guide becomes accessible to you at the moment of delivery, which means a refund after delivery would leave us unable to recover the product.

This is consistent with standard practice for digital goods and is in line with the Australian Consumer Law position on digital products where the buyer has had the opportunity to review product descriptions prior to purchase.

Before You Buy

We provide detailed descriptions of every guide on its product page, including:

• A full table of contents
• A breakdown of what's covered in each section
• The number of manufacturer profiles included
• The material types and categories covered
• The certifications addressed
• Which market the guide is suited for

We encourage you to read these descriptions carefully before purchasing. If you have questions about whether a specific guide is the right fit for your business, contact us at hello@upgradedsource.com before completing your purchase. We're happy to help you make the right call.

Delivery Issues

If you have not received your guide after purchasing, please check your spam or junk folder first - delivery emails from SendOwl occasionally land there. If you still cannot locate your guide, contact us at hello@upgradedsource.com with your order details and we will ensure you receive your purchase promptly. Delivery failures caused by technical issues are not subject to the no-refund policy - we will always make sure you receive what you paid for.

Duplicate Purchases

If you have accidentally purchased the same guide twice, contact us immediately at hello@upgradedsource.com. We will review duplicate purchase cases on their merits and issue a refund for the duplicate charge where it is clear an error occurred.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL) that cannot lawfully be excluded, restricted, or modified. Under the ACL, consumers are entitled to remedies where a product has a major failure. Our guides are digital products, and we stand behind their quality and accuracy at time of publication.

Invoice and Purchase Order Customers

For purchases arranged via invoice or purchase order, the same no-refund policy applies. Payment terms agreed at the time of purchase govern the transaction, and delivery of the guide constitutes fulfillment of our obligations.

Questions

If you have any questions about this policy before purchasing, contact us at hello@upgradedsource.com. We're a small team and we'd rather answer your questions upfront than have anyone feel uncertain about a purchase.