Contact Us - Upgraded Source

Direct Contact

Reach the team directly.

We're a small, focused team. If you have a question about a guide, a purchase, or your delivery, email is the fastest way to reach us and you'll hear back from a real person.

Email

hello@upgradedsource.com

We aim to respond within one business day.

Location

Australian business, serving customers globally.

Invoice & purchase order payments

For businesses requiring invoice payment or a purchase order process, contact us directly and we'll arrange accordingly.

Common Questions

Before you write.

I haven't received my guide after purchasing. +

Delivery is handled by SendOwl and is typically instant after payment is confirmed. Check your spam or junk folder first - SendOwl emails sometimes land there. If you still can't find it, email us at hello@upgradedsource.com with your order details and we'll sort it out promptly.

Can I purchase via invoice or purchase order? +

Yes. If your business requires an invoice or purchase order process, email us directly at hello@upgradedsource.com and we'll arrange an alternative payment method.

Can I share the guide with colleagues? +

Each guide is licensed for use by the purchasing individual or business entity. It may be used internally within your organization but may not be redistributed, resold, or shared outside your business. Each guide is uniquely watermarked with your purchase details.

Do you offer refunds? +

Due to the nature of digital products, we do not offer refunds once a guide has been delivered. Please review our Refund Policy and the full guide descriptions carefully before purchasing. If you have questions about whether a guide is right for you, email us before buying.

I have a question about a specific supplier or material. +

We're happy to help point you in the right direction. Email us with your question and we'll do our best to assist - though detailed sourcing support beyond the guides is outside our scope as a publishing business.