Privacy Policy

1. Who We Are

Upgraded Source is an Australian business operating at upgradedsource.com. We publish and sell digital sustainable packaging buyer's guides. For privacy-related queries, contact us at hello@upgradedsource.com.

2. Information We Collect

We collect information in the following circumstances:

• At purchase: Your name, email address, and payment information are collected by SendOwl (our delivery platform) to process your order and deliver your guide. Upgraded Source receives your name and email address to fulfil the order. We do not receive or store your payment card details.
• When you contact us: If you email us, we retain that correspondence to respond to your enquiry.
• Website analytics: We may use anonymous analytics tools to understand how visitors use our website. This data is aggregated and not linked to individuals.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your guide purchase
• Deliver your guide via SendOwl
• Respond to customer service enquiries
• Send order confirmation and delivery emails
• Improve our website and product offerings

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services in connection with our business:

• SendOwl - processes payments and delivers digital products. SendOwl's own privacy policy governs how they handle your data during checkout and delivery.
• Netlify - hosts our website. Standard server logs may be retained by Netlify as part of their infrastructure.
• Google Fonts - serves web fonts on our site. Google may collect limited data as part of this service.

5. Data Retention

We retain your email address and order information for as long as necessary to provide customer support and comply with legal obligations. If you wish to have your data removed from our records, contact us at hello@upgradedsource.com.

6. Your Rights (Australian Privacy Act)

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Make a complaint about how we handle your information

To exercise any of these rights, contact us at hello@upgradedsource.com. We will respond within a reasonable timeframe.

7. Cookies

Our website may use cookies for basic functionality and analytics. You can disable cookies in your browser settings, though this may affect some website functionality. We do not use cookies for advertising or tracking purposes.

8. Security

We take reasonable steps to protect the information we hold. Our website is served over HTTPS. Payment processing is handled entirely by SendOwl and is not processed or stored on our servers.

9. Children's Privacy

Our products are intended for business use by adults. We do not knowingly collect personal information from individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact

For any privacy-related questions or requests, contact us at hello@upgradedsource.com.